Frequently asked questions
What everyone wants to know before getting started.
19 questions. Clear answers. No fine print.
💰 Pricing & payments 5
How much does it cost exactly?
Three options, all excl. VAT: €24.99/mo (no commitment, cancel any time), €199.99/year (one payment, all in), or €499.99 one-time forever (no hosting, no maintenance, no domain costs ever again). The price you see is the price you pay.
Any hidden costs? Booking commissions?
None. Domain, hosting, SSL, WhatsApp support and updates — all included. Zero commission on bookings, sales or anything else. What you make through your website is 100% yours.
Why does Lifetime cost the same as 2.5 years of annual?
Because long-term it's cheaper for us — we don't have to maintain your subscription every year. For you it's a single payment and the site is yours forever. After year 3, everything you save is pure profit.
Is payment secure?
Yes. Payments are processed by Stripe (PCI-DSS Level 1 certified) with 3D Secure. Webuno never stores your card details.
Can I pay by bank transfer or get a business invoice?
Yes. For annual and lifetime plans we accept SEPA transfers. For freelancers and companies we issue an invoice with your VAT number, ready for your accountant to deduct. Just message us on WhatsApp after payment.
⚙️ How it works 3
How long until my website is live?
Preview in 30 seconds, no card needed. Once you approve and pay, your site is live in under 24 hours on your own domain. Google indexes it within hours.
What do I need to get started?
Just your business name. If you have Google Business or Instagram, even better — our AI uses that to populate your site automatically with your photos, hours, address and menu.
I don't get technology. Can I really use this?
If you know how to change the sign on your door, you know how to use Webuno. You click on what you want to change and you change it. If you get stuck at any step, WhatsApp our team directly in business hours.
🛡 Guarantee & refunds 2
How does the 14-day guarantee work?
14 days to try it. If you request a refund for any reason, it lands in your account in 48 hours. No paperwork, no phone calls, no questions, no fine print. Period.
What if I cancel after the 14 days?
Monthly: cancel in your dashboard and stop paying next month. Annual: you keep the site until the end of the paid period, then decide whether to renew. Lifetime: there's no cancellation because the site is already yours — it stays online as long as your domain is active.
🌐 Domain & ownership 3
Is the domain mine?
100% yours. Registered in your name (or your company's). If you ever decide to leave, you take the domain and all your content with you. We never hold it back.
What if I already have a domain?
No problem. We connect it for you via WhatsApp in under 24 hours. You don't touch DNS or configure anything technical. Just tell us what domain you have and where you bought it.
Is the website mine or yours?
Yours. Your content, your domain, your brand. Webuno is the service that keeps it online and beautiful — but you always control it. This isn't a hostage situation: it's a tool you control.
✏️ Editing & support 3
Can I change things myself?
Yes. Click on any text, photo or section to change it — instantly, no saving. For complex changes (a brand new menu, a custom section), describe it on WhatsApp and our AI applies it in minutes.
What's the support like?
WhatsApp direct to the team. Normal response under 2 hours in business hours (Mon-Fri 9am-7pm, Sat 10am-2pm). If something's broken, we fix it without waiting for Monday.
What if I want something the platform doesn't do?
Write to us. If it makes sense for more businesses, we add it to the product (and free for you). If it's very specific to your case, we give you honest options: a recommended developer, an external integration, a simpler alternative.
🏢 For your industry 3
Does it work for my type of business? (not just restaurants)
Yes. We have templates for 47 industries: restaurants, hair salons, barbers, beauty, clinics, hotels, bars, cafés, bakeries, pizzerias, Asian, kebap, patisseries... If you don't see yours, message us on WhatsApp and we add it.
What about languages? Also for services, not just menus?
Yes. Any content auto-translates into 4 languages (ES/EN/DE/FR): restaurant menu, product catalogue, service list, blog posts, treatment descriptions — everything. You can correct any term from your dashboard.
What about Google, WhatsApp Business and similar integrations?
Every site ships with Google Business, WhatsApp Business, Instagram integrations. Bookings can land in your WhatsApp directly (zero commission). Your site automatically feeds your Google profile with updated hours, photos and menu.
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Can't find your question?
Message us directly. We reply in under 2 hours (business hours). No commitment, no sales pitch.
🛡 14-day money-back guarantee · No card to start · No hidden costs